DUTIES:
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements Document, Use Cases, etc
- Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
- Making effective decisions with management consultation when presented with multiple options for how to progress with the project
- Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data
- Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels incorporating project management concepts, components and workflows
- Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Creates, develops, provides, or coordinates system training, materials, and other educational tools
- Successfully engage in multiple initiatives simultaneously
- Work independently with users to define concepts
- Drive and challenge business units on their assumptions of how they will successfully execute their plans
- Develop requirements specifications according to standard templates, using natural language
- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
- Be the liaison between the business units, technology teams and support teams, serving as the point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
SPECIAL SKILLS OR QUALIFICATIONS REQUIRED:
- Bachelors Degree in Information Technology, Business, or related field required. Insurance course work and Business Analyst certification a plus
- Three to seven years of demonstrated work-related business analysis experience in an IT or DM environment
- Strong requirements gathering, analysis and documentation skills. UAT experience; skills writing test cases / scripts
- Experience in reporting and / or collecting any workers compensation industry data sets such as policy data, unit statistical data, medical call data, financial call data, IAIABC FROI/SROI or POC. PMP a plus
